Refund and Returns Policy

Refund and Returns Policy

At Lifelike Littles, we are committed to ensuring your complete satisfaction with our reborn dolls. Please review our refund and returns policy below:

Returns

1. Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Timeframe: You have 30 days from the date of delivery to initiate a return.
3. Process: To start a return, please contact our customer service team at contact@lifelikelittles.com with your order number and reason for return. We will provide you with a return authorization and instructions.

Refunds

1. Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
2. Approval: If your return is approved, we will process a refund to your original method of payment within 7-10 business days.
3. Partial Refunds: In some cases, only partial refunds are granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

Exchanges

1. Eligibility: We only replace items if they are defective or damaged. If you need to exchange your item for the same product, contact us at contact@lifelikelittles.com.

Shipping

1. Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
2. Lost or Damaged Returns: If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Non-Returnable Items

1. Custom Orders: Custom or personalized items cannot be returned or refunded unless they arrive damaged or defective.
2. Sale Items: Only regular-priced items may be refunded; sale items are not eligible for refunds.